Refund Policy
General Refund Policy
- If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your order.
Refund Process
- Third-Party Payment Gateways
- If you made your payment through a third-party payment gateway, any issues related to delivery or product must be communicated via email.
- Upon receiving your email, we will investigate the issue and process your refund if eligible.
- The refund will either be credited back to your original payment method or to your wallet on our website.
- Please allow 4 to 5 business days for the refund process to be completed.
- Cryptocurrency Payments
- If you made your payment using Bitcoin (BTC), the refund will be processed in BTC.
- The refund amount will be equivalent to the USD value at the time of the refund request.
- Any applicable transaction fees will be deducted from the refund amount.
Lost Parcel Policy
- If you do not receive your parcel, a free replacement shipment will be sent.
Incorrect Parcel Policy
- If you receive an incorrect parcel, please send photos of the received parcel and product. info@wecareyourmeds.com
- A reshipment will be arranged once the issue is confirmed.
Wallet Compensation
- In cases of inconvenience, we will provide compensation in the form of credit to your wallet associated with your account on our website.
Conditions
- Refunds will not be processed if the product has been used or tampered with.
- We reserve the right to refuse a refund if the request does not comply with our policies.
